Cancellation & refund policies for Tour Packages

If you want to cancel your booking or part of it, you must advise us in writing to by e-mail. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation letter within 24 hours. If you do not then please contact us at +255678082168 to ensure your letter has been received.

  • To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours.
  • No Cancellation Fees if written cancellation notice is received more than 90 days prior to tour departure!

Cancellation in advance                                              Cancellation penalty

More than 90 days

No Cancellation Fee

More than 30-10 day

50% of the full payment

Less than 9-0 days or no show

Postpone next time with add of  10% due to government tax